Privacy Policy

Effective Date: 10th of April, 2025

At Dubai Rent A Car (https://dubairentacar.ae), your privacy is paramount to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website and services. We are committed to ensuring compliance with the General Data Protection Regulation (GDPR) and the applicable data protection laws in the United Arab Emirates.

1. Information We Collect

We collect personal information necessary to provide car rental services, which may include:

Full name
Passport or Emirates ID information
Driver’s license details
Contact information (email, phone number, address)
Payment details (credit/debit card information)
Rental preferences and history

2. Use of Your Information

We use your information to:

Facilitate car rental bookings and services
Communicate with you about your booking
Comply with legal requirements (e.g., verification, law enforcement cooperation)
Process payments and handle any late fines or damages
Improve our website and customer service

3. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on:

Contractual necessity – to fulfill our rental agreement with you
Legal obligations – to comply with local laws and regulations
Legitimate interests – such as fraud prevention and service improvement
Consent – when required, such as for marketing purposes

4. Data Retention Policy

We retain your personal data only for as long as necessary:

General personal and booking data is kept for up to 12 months unless otherwise required by law.
Credit card information is securely stored and retained only for 30 days after the return of the rental vehicle. This is to account for any late fines or penalties issued by authorities (e.g., speeding tickets, toll violations). After this period, your card details are securely deleted.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal data to third parties.

We only share your data with:

Dubai Police – if requested or required for legal enforcement or traffic violations
Roads and Transport Authority (RTA) – for compliance with transportation regulations
Payment processors – only to process transactions securely

All third-party service providers are contractually bound to handle your data in accordance with applicable laws.

6. Data Security

We implement industry-standard technical and organizational measures to safeguard your data against unauthorized access, misuse, or disclosure, including:

SSL encryption
Secure servers and firewalls
Role-based access controls
Routine data deletion policies

7. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have the right to:

Access your personal data
Request correction or deletion
Object to or restrict processing
Request data portability
Withdraw consent at any time

To exercise these rights, please contact us at: [email protected]

8. Cookies and Tracking

Our website may use cookies for a better user experience and website analytics. You can control cookies through your browser settings.

9. Changes to This Policy

We reserve the right to update this policy from time to time. Changes will be posted on this page with a revised effective date.

10. Contact Us

For any privacy-related questions or requests, please contact:
Website: https://dubairentacar.ae
Email: [email protected]
Phone: +971 55 4542677